Most connection issues can be resolved by checking your phone’s permissions. Before contacting support, please ensure: 1, Bluetooth is turned ON. 2, Location Services and Nearby Devices permissions are granted (these are required for the App to "see" the hardware). 3, Your PowrKnee is fully charged and powered on.If the steps above do not work, please email support@yrobot.com with the following information. 1, What is your phone’s Brand and Model (e.g., iPhone 15, Samsung S23)? 2, When you first launched the App, did you Allow All requested permissions? Pro-Tip: Attaching a photo or a short video of the connection attempt is the fastest way for our team to help you.